Covid-19: CoronaVirus Support

Please find below links to useful information for the Covid-19 situation:

Cheshire West & Chester Council Covid-19 information

Cheshire West & Chester vulnerable persons helpline

  • Telephone: 0300 123 7031
  • Opening hours: every day from 8am to 7pm

Cheshire West & Chester Community Response – How you can help or

Cheshire West & Chester Business Grants.

Government Information page on Coronvirus.

NHS 111 online Coronavirus information.

NHS Coronavirus advice.

*9 April Update from Cheshire West & Chester Council*

Vulnerable people

A dedicated response for people living in west Cheshire is available to support those vulnerable groups at higher risk from serious complications as a result of Coronavirus (COVID-19) infection.

If you are self-isolating and don’t have support from friends, relatives or neighbours call the Council’s dedicated helpline number: 0300 123 7031.

Shielding group

Anyone who falls into the priority group of extremely vulnerable people will have received a letter from the NHS.  Cheshire West & Chester Council are contacting borough residents directly to offer help and support if they are in this group.

Council tax

If you are experiencing difficulties and are worried you cannot make your council tax payments, the Council is able to offer support and advice. Please contact the council tax team through the Council’s website or by emailing: 

Council tax reduction

If your income has reduced you may be entitled to help with your council tax through our Council Tax Reduction Scheme. To apply visit the Council’s website and search for council tax reduction.

The additional government award of up to £150 towards your council tax bill for working age people receiving council tax reduction has already been applied.


If you are claiming council tax reduction but are experiencing hardship you may be entitled to support through the Help in Emergencies for Local People (HELP) scheme. Our online form means that

You can access financial and practical support at the same time. Search for HELP on the Council’s website.

Advice for our businesses

The Council is working with partners to ensure that local businesses are given the support and advice they need at this crucial time. The Council’s website provides details about business rates support, grants for small businesses and links to guidance for employers and businesses. Search for COVID-19 business support.

Advice for self-employed people

Financial help has been announced for self-employed workers with a Self-employment Income Support Scheme available from June. Visit the Council’s website and search for COVID-19 self-employed advice for details of this and other support available.

Work Zones

Our Work Zones are supporting people who are coming out of work as a result of COVID-19 who want to temporarily transfer into a new job in one of the expanding sectors as quickly as possible by job matching them with local employers. Search for Work Zones on the Council’s website for more information.

Homeless service

The Council and our partners have provided accommodation, food and personalised drug and alcohol support, for those who need it, to every person who is homeless in the borough. If you see a person sleeping rough please make contact with the outreach team or contact Forfutures on: 0300 123 2442 (Option 3).


Our libraries are doing their bit to continue to provide services residents value and enjoy every day by offering storytimes, virtual Lego club, digital animation sessions, eBooks and more. Follow @cwaclibraries on Twitter and @cwaclibrary on Facebook for more.

Advice for communities

So many people are stepping up to play their part to help others affected by the Coronavirus crisis. For advice that the Council has put together on what you can do safely, and to register as a volunteer or voluntary group, search for COVID-19 volunteering on the Council’s website.

Support in communities

To find out what support is available within your community, or to add information about how you are helping visit: 

Visit the Council’s website for further details about all of the above services: 

Halton Borough Council latest advice, click here